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sales@medmassager.com

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Product Questions

Please visit our Uses & Techniques page to learn how MedMassagers can be used for different ailments.
MedMassagers are available in 110/120V 60Hz and 220/240V 50Hz models.
For the average physical therapist who uses the MedMassager on patients daily, the device lasts for up to 10 years! The lifespan of your MedMassager will depend on your usage amount. For an extra peace of mind, we also offer extended warranty plans at checkout.
We recommend moving the MedMassager slowly to get the best result in circulation, especially in sore areas. Aim for 12 inches of movement every 3 seconds.
We do not recommend using the MedMassager on the face, back, or top of the head. Be sure to use caution if you have a pacemaker or medical conditions that affect a particular part of the body.
Our focus when designing and building your massager is to ensure safe, reliable performance from your massage equipment. However, accidents do happen and to that end, we cannot warranty failures due to abuse, misuse, accident, natural disasters, unauthorized alteration, repairs or modifications. The warranty also does not cover any accessories purchased for your massager.
If you decide to sell your unit during the warranty period, the remainder of the extended warranty may be transferred to the new owner by notifying MedMassager in writing. Such notifications must include complete address information for both the original owner and the new buyer.
Every unit includes a 1-year full replacement warranty at no additional charge. Plan upgrades are available here.
We suggest using anti-bacterial baby wipes or any other non-bleach cleaner.
Yes, you can use a MedMassager with a 300W power inverter that has a power interruption switch for either the foot or body massager. Please exercise caution when using any MedMassager device while in a vehicle.
The MedMassager does not create artificial heat, though you may feel a warm sensation in the areas of use from increased blood circulation.
The foot massager is able to withstand up to 600lbs of pressure if placing the feet or calves on the massager. The MedMassager is not designed to be stood on, and standing on the devices will cause irreversible damage that will void any warranty.
We recommend that you turn off your MedMassager device and unplug it from the wall outlet when not in use.
The MedMassager features a unique six-foot design that provides stability and traction while in use, as well as a special curved design that allows the massager to rock back and forth for an enhanced massage experience. Visit our Uses & Techniques section to learn more about how to get the most out of your massage device.
The "Arch Bar" on the MedMassager Foot Massager is specifically designed to massage the inside of your foot's arch when used barefoot. This addition provides direct stimulation to the plantar tendon and helps alleviate the pain and foot cramps associated with plantar fasciitis. The arch bar can also be used to massage the bottom of your toes and directly stimulate the heels.
After years of direct-sales to medical doctors and physical therapists, we made our massagers available to the public for in home therapy within the past decade. To find more about our story, click here.
MedMassagers are FDA certified as “medical massagers for physical medicine” which is a Class I (minimal risk) device and is exempt from FDA approval measures.
When turned off, the MedMassager foot massager remains in stand-by mode to allow immediate use on any power level, from 1-11. We recommend that you unplug the device from the wall outlet when not in use.
Although all levels of intensity on the MedMassager are safe, you should use caution and consult a doctor if you're prone to blood clotting or have internal devices such as a pacemaker.
It is not recommended to cross your legs while using the MedMassager foot massager. Putting pressure on the back of the knee of the crossover leg can negatively affect circulation.
Oscillations are circular movements as opposed to up and down vibrating movements of less complex massage devices. The oscillating movement stimulates the circulation with a smoother, more comfortable method which in turn relaxes the muscles as circulation is increased.
Yes, but if you are using compression socks due to being prone to blood clots we do not recommend using the MedMassager on your legs.
The stimulation of the MedMassager is stronger without shoes or socks, but increased circulation occurs either way. Find the method that is most comfortable for you.
MedMassagers can effectively relieve pain and discomfort from arthritis and muscle spasms in large mammals such as dogs, horses, and cows. However, consult your veterinarian before using home medical devices on animals.
While you can use the MedMassager devices several times a day, the body massager should only be used for up to 30 minutes at a time, and no more than 15 minutes at a time in a single area. The foot massager can be used for up to 30 minutes at a time.

Medical Questions

MedMassager does not recommend using any of our massage devices below the knees for individuals with peripheral neuropathy symptoms, open sores, or very thin fragile skin. However, using the MedMassager foot massaging device indirectly can help stimulate blood flow and reduce swelling.
Typically, using the MedMassager body massager on both legs or using the foot massager at a medium speed will help relieve your restless leg syndrome.
Diabetes is a serious condition that should be monitored by your medical doctor. We strongly recommend consulting with your provider before attempting treatments such as medical massages.
Depending on your insurance plan, you may be reimbursed for all or part of the purchase of a MedMassager. This typically depends on a specific medical condition and a doctor's recommendation deeming medical massagers necessary. Medicare does not currently cover MedMassager devices.
MedMassager helps reduce tissue inflammation caused by pain, infection, or swelling by reducing swelling and relaxing muscles, thereby breaking the pain cycle.
Although the American Diabetes Association does not endorse specific medical devices, the MedMassager team has been involved with the ADA for many years in research, advocacy, and the support of therapeutic treatments.
Plantar fasciitis can take several weeks to resolve whether using the MedMassager or receiving professional clinical treatment. Treating at home is more cost efficient in the long run and much more convenient. Make sure you review the "Advanced Techniques" in our user manual.
Coumadin is a blood thinner that increases the risk of bruising and bleeding. Always consult your doctor before using a medical massage device if you are taking Coumadin.
We recommend consulting your doctor before using the MedMassager on spider veins, as severity can vary from patient to patient. However, if your doctor approves its use, many patients see great results as it works to restore circulation in the feet and legs while stimulating blood flow.
Paraneoplastic pemphigus is a serious condition usually manifesting in cancer patients, causing blisters on the skin. We don’t recommend any cancer patients to use the MedMassager due to potential complications as well as the breakage of skin blisters risking infection.
MedMassager aids in relaxing muscle spasms caused by MS, temporarily reducing pain and discomfort.
FMS is a complex and often unpredictable nerve and muscle condition believed to be caused by nerve hypersensitivity resulting in pain and muscle spasms. MedMassager devices are helpful for reducing pain and muscle spasms, although effectiveness can vary by patient.
The discoloration in your lower leg is from of iron leaking from the leg veins into the surrounding tissues, caused by poor circulation or also called peripheral vascular disease (PVD). The MedMassager helps stimulate blood circulation and therefore can help reduce this discoloration.
While individual results may vary, many people who use MedMassager report regaining some feeling in their feet. The oscillating nature of the massaging effect helps reduce swelling in the feet, which can improve nerve function.
Your doctor is the most reliable source when deciding whether to use additional medical devices. Since MedMassager is an oscillating machine, we recommend consulting with your doctor to determine if it is appropriate for your specific condition.
Joints that are worn down by arthritis become unstable, putting your muscles, tendons, and ligaments in an abnormal position that causes inflammation and irritation in the tissue. The MedMassager helps stimulate swollen areas to give temporary relief to arthritic pain.
Achilles tendon tears are common in active individuals as they age, and aging tendons tend to have less elasticity and are more prone to tears that remain tight even after surgical procedures. MedMassager helps relax the tendon, reducing tightness and soreness.
Tension headaches are often caused by tight muscles in the shoulders and back of the neck. Using MedMassager to massage the tender points on both sides of the neck can relax these muscles and reduce the intensity of headaches.
A chronic pain cycle typically involves intense pain caused by muscle spasms in the lower back. The muscles tighten, and lactic acid builds up, causing irritation and repeated spasms. MedMassager helps by dilating blood vessels, which allows for internal tissue cleansing and reduction in muscle pain.
If you have had compression fractures, especially in the spine, consult with your doctor before using MedMassager or any at-home massage treatment. Avoid massaging directly over the spine.
Consult your doctor before using any massaging device after cervical spine fusion surgery. It is generally best to allow the bones and tissues in the neck to heal for at least 6 months before beginning any at-home massage treatment.
Initial use of MedMassager may cause skin irritation due to the release of built-up lactic acid within inactive muscles. If irritation worsens, discontinue use and consult a medical provider.
MedMassager's foot massager can provide relief from pain and inflammation associated with bunions and other arthritic conditions. However, it is advisable to consult a podiatrist or orthopedic surgeon for a comprehensive long-term treatment plan.
There is no medical evidence linking any massage technique to weight loss. However, MedMassager stimulates tissue cells to absorb fluids more efficiently, which can help with the loss of water weight.
The body massager is safe to use during your menstrual cycle and can provide relief from cramping pain by stimulating the lower back and tummy area, depending on individual comfort levels.
Due to potential complications in the uterus and an increased risk of blood clots, we do not recommend that pregnant women use the MedMassager.
We do not recommend using any type of massage device over areas prone to blood clots. Always consult with a doctor before attempting home treatment if you suffer from blood clotting disorders.
MedMassager devices are safe to use for individuals with Multiple Sclerosis or Parkinson's disease. However, the level of comfort and effectiveness will depend on the severity of each individual's symptoms.
Since a pacemaker is an electronic device, MedMassager should not be used in the area where the pacemaker is implanted to avoid any interference. There are no electrical waves produced by MedMassager.

Refunds & Returns

Our Trade-In: $100 Credit offer is part of our commitment to continually upgrade and improve our products. We value customer feedback as it helps us enhance the design and functionality of our massagers.
Our return policy allows you to return your MedMassager unit within 30 days of purchase if unopened and unused for a full refund. For units that have been used, a 15% restocking fee applies.
You may return a used MedMassager device up to 30 days after purchase. However, because our units are personal-use items and cannot be resold as new once opened, a full refurbishment by our engineering team is required. A 15% restocking fee will be charged.